Terms & Conditions

These terms and conditions apply to all individuals using any Trail Drop Whangarei service

Trail Drop Whangarei operates a small passenger transport service and is authorised to operate under the terms of the Land Transport Act 1998, Part 4A. 


Because we understand that travel plans can change last minute or that our Northland weather has a mind of it's own, you have up to one hour before departure time to cancel for a full refund.  Or you can transfer your booking to another time or day.

If you are canceling on the day of your booking, you must contact us via phone.  If you are canceling the day before you can email or phone us. 

You will not receive a refund if you fail to contact us or in the event of a non-appearance.

For online bookings, any authorised refunds will be returned to the credit card used to make your booking (excluding any transactions fees). We will process this within 24 hours, however it may take 5-10 business days for the refund to be applied, dependent on your bank. Refunds processed shortly after the original charge, may appear as a reversal instead of a refund. In the case of a reversal, the original charge drops off your statement, and a separate credit is not issued.

For bookings made through an i-SITE, any authorised refunds will be refunded by the i-SITE directly.


Passengers are responsible for ensuring they are at the designated collection points on time.

Passengers must comply with all notices and the directions of the driver at all times and must act in a safe and responsible manner while on board any Trail Drop Whangarei service.

We reserve the right to refuse carriage to any passenger who the driver reasonably considers may cause risk, discomfort or nuisance to other passengers or property.

No dangerous goods are allowed onboard the shuttles.

No smoking aboard the shuttles at all times.

Trail Drop Whangarei recommend that visitors to New Zealand have full insurance covering any personal injury, and loss or damage to property, they might suffer, including medical treatment cover.


Trail Drop Whangarei makes no warranties or representations of any kind that the services provided by this web site or any linked site will be uninterrupted, error-free, or that the site or the server that hosts the site are free from viruses or other forms of harmful malicious machine code.

At any circumstances Trail Drop Whangarei, their staff, contractors, or anyone else who has been involved in the creation, production, or delivery of these pages, not liable for any direct, incidental, or consequential damages resulting from the use of this site or any linked site.


Links to other web sites are provided by Trail Drop Whangarei as a convenience to its users. Trail Drop Whangarei is not responsible for the materials contained at any web site linked to this site. Links to other web sites do not imply an endorsement of the materials circulated at those web sites, nor does the existence of a link to another site involve that the organisation or person publishing at that site endorses any of the materials at this site. 


Trail Drop Whangarei reserves the right to amend these Terms and Conditions from time to time in its exclusive discretion, without notice or liability to anyone. Clients agree to be bound by these Terms and Conditions, as modified. 


Trail Drop Whangarei recognises the importance of safe guarding information we may collect from visitors to our site.  Trail Drop Whangarei is dedicated to preserving the privacy of all clients, and maintains appropriate safety measures to keep this information private. Other than information required to co-ordinate reservation procedure and to communicate with Trail Drop Whangarei users about related activities, third party access to individual user information will be limited to Trail Drop Whangarei staff and used for our activities only. User information will not be otherwise shared, given, or provided to any other individual or organisation.


To the extent permitted by law you hereby release, waive, discharge and hold blameless Trail Drop Whangarei and all persons entities and contractors connected to Trail Drop Whangarei from any and all liability for death, disability, personal injury (including mental injury), property damage, property theft, loss of personal equipment and all other risks, claims or actions of any kind (including negligence) whatever and however occurring which may arise, at any time, from or in connection with, directly or indirectly, as a consequence of utilising any service operated by Trail Drop Whangarei. You note that this exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.


Trail Drop Whangarei reserves the right to alter fares, arrange alternative transport, tour routes and services without prior notification if circumstances dictate.  Existing bookings made will be honoured at the original price at the time of booking.

We will not be held responsible for any loss, including financial loss; or injury or damage resulting from activities or events beyond our control; such as weather, fire, theft, mechanical breakdown, civil unrest, unforeseen delays or itinerary changes that may incur additional expenses.